About subscription problems

Q: I have made several attempts to subscribe for December. The CCbill screen never fully loads: the outline and text appears but few graphics and no box for typing information. I'm using IE3 and have subscribed without trouble in previous months. I have tried at different times of the day.

A: When using IE30 go to view, then options. Once there, click on the advanced tab from there click on the cryptography setting button. This will bring up a new window. Only allow SSL 2 leave the other boxes unchecked. This should solve the problem. If it does not you will have to upgrade to a newer version of IE.

Q: I just paid for a membership for the web club and I need my password. the screen didn't give it to me. It was transaction #xxxxxxxxxx!

A: The problem is IE3 which has a bug. It loads it from your harddisc rather than from the web. We know this IE3 bug, I have the same bug on my laptop which uses IE3. You should change to IE4 which you can download free from the mircosoft page. To solve the problem you must go in the internet options of IE3 and set the switch of your browser to "load a site everytime" and discard any caches that would be possible. IE3's bug always loads cryptographical rests of old pages from your HD rather than load a new site. Whenever a site is changed on the web it does not recognize it and fails except you install in the options that it should load every time from the web and never from your HD!
Pls. install better IE4 because you will have this problem with IE3 again and again on several sites.

F: If CCBill declines your credit card and you don't know why, then there are several reasons possible.

A: CCBill recently started to recheck the address you submit when subscribing with the address that is stored on files of your credit card company. If you have moved your address shortly and did not inform your credit card company or if you typed a wrong address of the credit card holder when subscribing, then you get a declined statement. This new security system is for the security of your own card, too, because it helps to avoid mutual credit card fraud as a thief usually would not know your address.
Other reasons for a declined statement are i.e. invalid cardnumber, invalid expiration date or lack of funds. Another, but rather unlikely reason, could be that your card has been made invalid for any internet use at all, either because you previously rebilled from an internet company without having a reason to do so or just because somebody else has placed your cardnumber on an internet credit card fraud list.
However, if your card still gets declined and you do not know the reason, there is a possibility that you send us your subscription request together with your cardnumber at our Help Desk. We will then try to authorize your card manually without involving CCBill but this manual action could take about 24 hrs. before you will receive your password.