Order Online Info - HELP!

MONITOR THE PROGRESS OF YOUR DWW VIDEOTAPE-ORDER OVER THE INTERNET. ANONYMITY ASSURED !

No sooner have some of our customers posted their order than they want to know whether or not we have received it; a few days later they want to know whether we’ve posted it yet; and a few days after that they want to know when we posted it.

On occasion, we may also be having problems: perhaps we are unable to debit your account using the credit card number you have given us; or perhaps you have sent too little money and we have written to you but not yet received a reply. It’s very time consuming answering all these enquiries, so we’ve come up with an idea. Why not allow our customers to monitor the progress of their orders over the Internet, the way UPS and DHL do? It isn’t as though we don’t have a home page. Now, obviously, we can’t follow the progress of the package after we’ve posted it, but we can tell you when we posted it and when we received your order.

How will the scheme work?

In the first place, it has to be anonymous. Not everyone wants to see their names published in the Internet, so we need to use a kind of "Airwaybill" number, a code known only to yourself and ourselves which will be the only means of identifying your order when we publish information on its progress.

We call it: "shipping number".

Then all you have to do is look up the page, find your number and you will see how things are coming along. If the number isn’t there, either we haven’t received your order yet, or we have but haven’t had time to process it.

How can I take advantage of the scheme?

Easy. Think of any combination of up to 10 (upper case) letters or digits, enter it in the box marked "personal 10- digits shipping number" (identification number) on your order form and make a note of it so you won’t forget it. Make sure it’s a number that nobody else is likely to have thought of. "A1", "100" and "0000000000" would be less than ideal choices. "A1245HH710" would be an excellent choice were it not for the fact that we’ve used it here - always consider the possibility, however remote J , that there may be someone else on the planet with a sense of humour as highly developed as your own. As soon as we’ve processed your order, your number will be posted on the Progress page and you will be able to monitor its progress.

If you check the page again, say, a day later, do make sure that your browser is reading the page from the server and not from a cache on your hard disk. Otherwise we could update the page a thousand times, and you would never notice a single change!

The report page will look something like this:

A23488UUI2 ..... 27/5/97 ... order received ..... 1/6/97 order despatched

B2567865567 .... 22/5/97 ... order received, problem with credit card, pls. contact us

B3ZZZ88UIG .... 28/5/97 ... order received

The report page’s URL (address) is:

http://members.magnet.at/users/wrestle.dww/report

You may also select it from the menu in our homepage by selecting "order status online".

Info for users of browsers like Netscape or Internet Explorer:

Once you have found the page, you can find your own number quickly by typing CTRL+F (or clicking the Find button in the tool bar), entering your code in the box and pressing Return.

Obviously we can only display information about your order if you have supplied us with a secret number. We won’t under any circumstances publish anyone’s name or address on our home page The Report page will remain totally anonymous: provided you keep your number a secret, there will be no way for anyone else to link the order to you.

A report on the status of a particular order will be displayed on the Report page for approx. 2 months and thereafter deleted. If you are making a fresh order within this period, use a NEW number for the second order.

Remember then, all you have to do is : think of a number, write it on your order form and make sure that you don’t forget it yourself. Thereafter, any time you call up the Report page you will be able to see how your order is progressing.

We hope our mail order customers will find this a useful service. It’s basically a very simple system and will spare those of you with Internet access no end of hassle.

Us too (hopefully).